Privacy Policy
Last updated: September 7, 2026
Ranch PRO ("we", "us") operates www.ranchpro.app and related services including the Hay. app for hay and forage ordering and delivery (together, the "Services"). This Privacy Policy explains how we collect, use, and share information when you visit our website, use Hay., contact us, or otherwise use our Services.
Information we collect
Contact details you provide (name, email, phone, message) via forms, in-app support, or email (info@ranchpro.app).
Account and order details needed to quote, fulfill, or deliver hay and related products (delivery address, stacking instructions, livestock/animal context you choose to share, payment-related metadata from our processors).
Technical data such as IP address, device/browser type, app version, pages or screens visited, and approximate location, collected via cookies, SDKs, or similar technologies.
How we use information
Provide, operate, and improve the Services (including Hay. ordering, delivery, invoicing, and support).
Respond to inquiries and provide customer support.
Process orders and communicate about deliveries, account status, and service updates.
Secure our Services and prevent fraud or abuse.
Comply with legal obligations and protect our rights.
How we share information
We do not sell personal information. We may share information with service providers who help us run the Services (for example hosting, email, analytics, payments, and logistics partners), when required by law, or in connection with a business transfer. Providers are only permitted to use information to perform services for us.
Cookies and similar technologies
We and our providers may use cookies and similar technologies for essential site/app functions, analytics, and performance. You can control browser cookies through your browser settings. Mobile OS settings may limit certain app tracking.
Data retention
We keep information only as long as needed for the purposes above, unless a longer period is required by law.
Your choices
You may request access, correction, or deletion of your personal information by contacting info@ranchpro.app or +1 619-273-3330, or by writing to PO Box 1493, Boulevard, CA 91905 USA. Depending on your location, you may have additional rights under applicable privacy laws.
Children
Our Services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this Privacy Policy from time to time. The "Last updated" date will change when we do. Continued use of the Services after changes means you accept the updated policy.
Contact
Ranch PRO LLC
PO Box 1493, Boulevard, CA 91905 USA
619-273-3330
info@ranchpro.app